We’re Here to Support You

Whether you have questions about MITOZZ, your order or delivery, or how to begin your healthy aging journey, the Kratos Health Japan team is here to assist you with care and clarity.

Customer Support Hours

Monday–Friday: 10:00 AM – 5:00 PM (JST)
Closed on weekends and national holidays

Email Support

For product inquiries, orders, or general questions, please contact us at:
📩 support@kratoshealth.jp

We aim to respond within 1–2 business days.

Wholesale & Business Partnerships

Kratos Health partners with healthcare professionals, wellness studios, and premium retailers across Japan.

For wholesale or partnership inquiries, please contact:
📩 business@kratoshealth.jp

Need Help?

Contact Us

Everything You Need to Know

Frequently Asked Questions (FAQ)

Please check your spam or junk folder and confirm your email address was entered correctly. If the issue persists, contact us for assistance.

Yes. Once your order ships, we’ll send you a tracking number so you can follow your delivery via the carrier’s website.

We accept credit cards: Visa, Mastercard, JCB, American Express, and Diners Club.

Returns are generally not accepted. However, if your item is defective or was delivered incorrectly, please contact us within 3 days of delivery.

Yes, we do. Please note that delivery may take longer than usual.