Legal notice

Seller
Kratos Health Co., Ltd.

Responsible Representative
Jay Revels

Business Address
〒1500043
Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo, Japan

Phone Number
+81 80-9446-5050 (Please contact us by email whenever possible.)

Email Address
support@kratoshealth.io

Product Prices
Prices are displayed on each product page and include Japanese consumption tax (tax-included pricing).

Additional Fees (other than product price)
Shipping fee: Free nationwide (including Okinawa and remote islands).

Payment Methods
Credit Card (Visa / Mastercard / JCB / American Express / Diners Club)

Payment Timing
Payment is confirmed at the time the order is placed. If payment authorization fails, the order may be cancelled.

Delivery Timing
Orders are typically shipped within 3–5 business days after the order is confirmed. Delivery may be delayed due to weather, traffic conditions, or carrier circumstances.

Returns / Exchanges
Due to the nature of the products, we do not accept returns or exchanges for customer convenience reasons.
We accept returns and refunds only in cases of defective products or incorrect items, and you must contact us within 3 days of delivery by email.
For hygiene and safety reasons, items with an opened or damaged safety seal, as well as opened/used products, are not eligible for return or exchange under any circumstances.

Return Shipping
For defective products or incorrect items, return shipping costs will be covered by the seller. We do not accept returns for customer convenience reasons.

Sales Quantity Limitations
We may limit the quantity of products available for sale.

Licenses / Declarations
Food import declaration filed (Declaration No.: XXXXXXX).
We import and sell dietary supplements manufactured overseas and comply with applicable laws and regulations, including the Food Sanitation Act, the Health Promotion Act, and the Pharmaceuticals and Medical Devices Act (PMD Act).

Disclaimer
Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Please use as part of a balanced diet.